How do you reprint a damaged label without duplicating it?
Use the retained original output when replacing a label, even if a newer template has since been published. The reprint itself is done in the office.
Choose the copies
A supervisor selects the specific original copy records. Replacing one damaged label does not regenerate or resend the whole run.
Explain the request
A reason is required, and the supervisor acknowledges that the original label may already exist. The workflow rechecks current eligibility before preparing the reprint, so a previous run alone is not permission to print again.
Follow the link back
The reprint is a new run linked to its original, with the reason recorded. It prints the original retained PDF, so the original run and the replacement stay distinguishable in the history.
A lost connection needs a checked answer
If a connection drops during printing, software may not know whether a label emerged. Repeating the send immediately could create an extra physical label.
- Keep uncertain output visible: a copy whose outcome is unknown stays marked as unknown, and the printer is held until a supervisor checks the output and records what was observed.
- Acknowledge the duplicate risk: even when no output is observed, a printer might still deliver a delayed label. The recovery workflow requires that possibility to be acknowledged.
- Check the physical result: PrintStation reporting a label as submitted means the printer accepted the request. The operator checks what actually printed. Software cannot guarantee exactly one physical copy.
What LabelRules does not do
- Reprint with an updated layout or changed data: an exact reprint always prints the original label.
- Retry an uncertain send automatically: someone checks the printer first.
- Guarantee exactly one physical copy: a printer can still deliver a delayed label.
Common questions
Does importing the CSV again print more labels?
No. Importing prepares data and never prints. Repeating an identical import reuses its snapshot. A new source revision does not grant another original print run; additional copies use the reprint workflow.
Can a reprint use an updated layout?
An exact reprint preserves the original output. If the artwork or data needs to change, assess that as a new requirement rather than treating it as an exact replacement.
What if a label was definitely not sent?
A definitely unsent attempt has a separate retry path. An uncertain outcome must be reconciled first. The distinction prevents an ambiguous send from being treated as permission to repeat it.
Who can see the print history?
Every production role, viewers included, can see each run, its retained label and its copy outcomes. Only a supervisor approves an exact reprint or reconciles uncertain output.
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